Dear Participants, Colleagues and Friends,

As a consequence of the COVID-19 outbreak, EMDR 2020 will not take place in June 2020 in Berlin as originally planned. We understand that registered delegates, speakers and sponsors have a lot of questions at the moment regarding their participation to the congress. All registered delegates already received the message of the cancellation in May. In case you didn’t receive it, please let us know so we can resend the message with the link. For any further questions, you can contact us at emdr@kuoni-congress.com.

 

FAQs

 
1Is the EMDR 2020 congress cancelled?
Yes. The Congress is cancelled.
2What happens with my registration?
Your Congress registration is automatically transferred to EMDR congress 2021. Please confirm that you are able to attend next year. A link was sent to you by Kuoni Congress.
3When and where will the congress 2021 take place?
The new date and place will be announced as soon as a decision is made. We expect that it will be in May/June 2021, but at this stage we cannot inform you about further details.
4If I wish to cancel my registration, will I receive a refund?
We waived our 10% administration fee for cancellation, however there is a 6% fee for bank/credit card charges. Please indicate through the received link, that you request reimbursement.
5If I requested a refund, when will the fees will be reimbursed?
The refunds will be processed in June and July, but we do our best that you will receive it sooner than later.
6I am a presenter/speaker/poster presenter at the Congress, what should I do?
We would like to transfer the programme as it was planned for 2020 to 2021. Please confirm at the received link, that you are able to present next year.
7I am an exhibitor at the Congress, what should I do?
We will contact you directly regarding your participation at the Congress.
8If I booked my hotel with the Congress organisers, what should I do?
Usually all hotel bookings are non-refundable, however we were in contact with the hotels to negotiate better terms. The Adina Apartment Hotel and Park Inn agreed to cancel your hotel bookings free of charge. You will receive a refund less than 6 % bank/credit card charges. Unfortunately the Holiday Inn sticks to the contract and still charges cancellation fees. Therefore you will only receive 30 % refund for your hotel booking.
9Do I get refund for my flight ticket?
Please check with your ticket provider.